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Review your cover and pages before checkout. Personalized production follows order acceptance.
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Ordering from Bound Memories
USA Shipping, Delivery & Returns
Clear information about delivery charges, personalized orders, cancellations and problems with a delivered book.
Delivery at a glance
What to expect when ordering
Book prices are in USD and exclude delivery. Review available shipping services, any applicable taxes and the full order total before payment.
Choose delivery at checkout
Available services, charges and any delivery estimates depend on your book, delivery service and US shipping address.
View USD book pricing →Follow your order
Your book is made to order. Shipping is quoted at checkout, and delivery dates are estimates, not guarantees.
Track an order →United States shipping and delivery
Bound Memories calculates delivery for eligible United States addresses during checkout. The delivery services available to you, their prices and any available estimated delivery dates depend on the book, order, destination ZIP code and delivery address.
Your available delivery choices, shipping charge and any applicable taxes are shown before payment, so you can review the full order total before placing the order.
Production and dispatch
Each Bound Memories book is personalized and made to order. Production begins after your order has been accepted. Delivery estimates shown at checkout are estimates rather than guaranteed delivery dates and may be affected by production, shipping-service availability or carrier delays outside our reasonable control.
Changes and cancellations
If you need to change or cancel an order, contact us as soon as possible. Because every book is personalized, changes or cancellation may no longer be possible after production has started.
Returns and refunds
Bound Memories books are personalized products created from customer-selected content and options. Once production has commenced, a change-of-mind cancellation, return or refund may not be available. There is no general promise of a free change-of-mind return for a custom-printed book.
This does not affect your applicable consumer rights. If a book arrives faulty, damaged, incorrectly produced, or there is another problem with fulfilment, please contact us with your order reference and details of the issue (and photos where possible) so we can review the appropriate remedy, including a replacement or refund where applicable.
Contact us
For delivery, cancellation, damage or returns questions, use our contact page. You can also review our Terms & Conditions.